SATISFACTION GUARANTEE:

We guarantee the quality of our magnets. If you are not 100% satisfied with your order we will gladly accept a return for exchange or refund (less S&H) as long as the item is returned within 30 days from the day it was shipped. Mattress pads, pillow pads, and travel pads can be returned within a 90 day trial period (please read instructions below).  Health Magnets USA will not accept returns on items that have been laundered, specially customized or damaged items as a result of misuse, neglect, or improper environmental conditions.  All products must be returned in its original packaging with a copy of the invoice.  Please call first before returning product.  If you need a physical address for UPS or FedEx call 1-877-858-9082

SECURE ONLINE SHOPPING:

We know that it is important to feel safe while giving credit card information over the Internet. In order to protect your information we provide Secure Socket Layer (SSL) protocol for personal data and credit card encryption. Encryption is the process by which software scrambles all data in transit to Health Magnets USA. We process all credit card information with Authorize.Net™, the leading provider in Internet Merchant Services. If you still prefer not to order online with encryption, you may send us your credit card information, check, or money order via U.S. Postal Service.

CONFIDENTIALITY OF INFORMATION GUARANTEE:

Health Magnets USA does not sell or distribute any information we acquire from our customers. This includes your e-mail address, postal address, phone number, and any other personal data. We honor your right to privacy!

RETURNS:
 
To return goods, please save item(s) and original packaging. Be sure to include the plastic bag or clam shell and use the original box if shipping bedding.  Please include a copy of your invoice with your return along with a brief explanation stating why you are not satisfied with the item(s). We will gladly replace it with a new selection of your choice or refund you for the cost of the item(s) (less S&H). You have a 30 Day money back guarantee on all items. All mattress pads, pillow pads, and travel pads come with a 90 day money back guarantee, but must be returned in original packaging with no damage to the product.  You must keep bedding for at least 60 days. After your 60 days you have 30 days to return the product.  Your return must ship out before your 90 days has expired. Please e-mail us @ support@ healthmagnetsusa.com

SALES TAX:

All State of North Carolina residents are required by law to pay a 7% sales tax.

TURN AROUND TIME:

Orders that are placed during weekdays by 2:00 PM will usually go out that day. Orders placed on the weekend, will usually ship out on Monday depending upon size of order and quantities in stock. Occasionally, orders do take longer if a product is placed on back order. If prompt delivery is a concern, email us @ support@healthmagnetsusa.com for product availability.

RETURNED CHECKS:

Any checks being returned due to insufficient funds or any other reason will be submitted for collection immediately. Each returned check will result in a twenty-five dollar ($25.00) service charge to the consumer.

DELIVERY TERMS:

Orders are shipped via the United States Postal Service unless otherwise specified. Mattresses, pillow pads, and pet pads will most often be shipped FedEx ground with a tracking number. If you have special shipping needs please e-mail us @ support@healthmagnetsusa.com  

SHIPPING AND HANDLING CHARGES:

Shipping and Handling charges are determined strictly by the weight and destination of your order. Cost is based on quantity, weight and dimensions of product and insurance.  If orders are placed by 2:00 PM Eastern time they will usually go out the same day.  Please choose a shipping method when you get to the ordering page with your shopping cart.  We offer you the least expensive shipping option which is USPS priority mail for $5.75 with delivery confirmation.  However, this does not include insurance and if your items are lost or damaged we cannot be responsible.  If you want to spend less money on shipping and take a chance then you can choose the $5.75 option.  We offer insurance starting at an additional $1.65.  We also offer express mail for only $18.25 but please notice that it is not guaranteed overnight in some rural areas.  Our other options are via FedEx so please pay close attention to the shipping options on your shopping cart page.  Please feel free to e-mail us @ support@healthmagnetsusa.com with any questions.

INDEMNIFICATION:

All customers and users of Health Magnets USA, this web site, and the merchandise contained within agree to indemnify and hold Health Magnets USA, its employees, suppliers, and affiliates harmless from any dispute which may arise from a breach of this agreement. In addition, the customer agrees to hold Health Magnets USA, harmless from any claims and/or expenses, including any and all reasonable attorney's fees and court costs, related to the customer's use of this web site and the merchandise contained within.

TERMS OF SERVICE:

Health Magnets USA, reserves the right to refuse service to anyone.

PRICES, CHARGES, AND PAYMENT:

All prices are in U.S. Dollars. All charges must be paid in U.S. dollars. All international money orders must be drawn from U.S. funds. Health Magnets USA, reserves the right to change the prices of merchandise sold on this web site at any time.

INTERNATIONAL DUTIES/TAXES:

Please be aware that we are not responsible for any duties or value-added taxes that may be assessed by your local Customs office.